Merapi MSSP

Manage Your Customers' Perimeter and Monitor SLA Compliance: MerAPI All-in-One for MSSP

MerAPI helps you - as Managed Security Service Provider (MSSP) or Corporate IT Security Manager - focus on the important and critical tasks in Security Management:
Virus scanners, firewalls, gateways, routers, any other kind of security device and application can be connected to MerAPI and combined with service level agreements (SLAs) that have to fulfilled - manage it all through one single interface.

The platform is designed to automate the complex tasks of monitoring each piece in the network and checking SLA compliance, so that operations staff and management have time to move from reactive to proactive IT security and process management. They have MerAPI work for them when it comes to "low-key issues", such as a virus attack, in which case MerAPI would automatically close all related network entries and start a service process to eliminate or contain the virus.

An escalation mechanism will then alert security managers and have them take care of the problem. If security managers don´t take action in a defined time-frame, the MerAPI alerts the supervisor. And if he fails to act on time, the escalation will go as far as CEO level or directly to a customer who was contracting the service.
If the customer then ever wants to know who´s fault the security hole and problems were, MerAPI is able to provide a complete report of all the actions taken or not taken, escalations to higher levels and other processes that have been followed through. And charmingly enough - for financial reasons - any of the actions taken and services applied - can be charged at a certain rate and presented in invoice-ready format.

For Security Service Management and Security Service Providers it has never been easier to provide full service with top quality and 100% SLA compliant. Contact us to find out more about MerAPI MSSP features.